Returns & Cancellation Policy
Our Returns and Cancellation Policy is below – for our full Terms and Conditions, please see here.
1 In the unlikely event that the Goods do not conform with the Terms of Sale, please let us know within 24 hours after delivery or collection. We may require you to send us photographic evidence of the damage for insurance purposes. We will ask you to return the Goods to us or (at our option) arrange collection and once we have checked that the Goods are damaged or defective, we will either (at our option):
1.1 provide you with a full or partial refund (including refund of any reasonable delivery charges which you have incurred); or
1.2 replace the Goods; or
1.3 repair the Goods.
2 Goods will not be accepted for return unless we are reasonably satisfied that they are damaged or defective.
3 Goods to be returned by you to us must clearly show the Eaton Fine Art address or the correct labelling required for collection/delivery to take place.
4 If you are returning goods to us then you are responsible for packaging the goods to the same or better standard as the goods arrived in. Any damage to the goods as a result of inferior packaging will be your responsibility.
5 These Terms will apply to any replacement Goods we supply to you.
6 Please note that no claims will be accepted in respect of any changes in colouring of artworks which have occurred through natural processes.
1 If you are contracting as a consumer and your Order is not taken in person at our business premises, you may cancel your contract to purchase the Goods at any time within 14 days, beginning on the day after you receive the Goods. This right of cancellation does not, however, apply in the case of bespoke Goods made or commissioned to your specific order. To cancel a Contract, contact must be made by email at firstname.lastname@example.org or by post to Eaton Fine Art Limited, 8 High Street, Poplar Arcade, Touchwood Shopping Centre, Solihull, B91 3TB. Any cancellation notice must include details of your order and invoice number, and must be sent within 14 days of receipt of the Goods. Postal communication should be sent on recorded delivery for proof of postage.
2 If you cancel your Contract we will:
2.1 refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a retail outlet;
2.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Goods within 3-5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and
2.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
2.3.1 if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back into the business.
2.3.2. if you have received the Goods and we have offered to collect them from you: 14 days after the day on which we receive the Goods back into the business.
3 We will refund you on the credit card or debit card used by you to pay. You will be required to give the card information in order to process any refund. If you used vouchers to pay for the Product we may refund you in vouchers.
4 You can either return the cancelled Goods to us in-store or hand them to an approved carrier. If we have offered to collect the Goods from you, we will collect the Goods from the address to which they were delivered and we will contact you to arrange a suitable time for collection and reserve the right to charge you the direct cost to us for collection. If we have not offered to collect the Goods from you, we advise that you use the carrier which delivered the Product to you, and these costs should not exceed the sums we charged you for delivery. If the Product is faulty or not as described (in this case, see clause 5.1), you will be 100% responsible for the cost of returning the Products to us.
5 Apart from the special circumstances described above, you may only cancel your order with our agreement. Any deposit held will be used to defray our initial costs and expenses of fulfilment and any remaining deposit (or part of it) will be retained by us to be used as a credit against the purchase of other Goods for the same or higher price. In the case of Goods which we are unlikely to be able to use or sell elsewhere, we may, if we have agreed to a cancellation, also deduct the value of these items from your deposit and ask you to pay any additional amount if their value is more than the amount of your deposit.
6 Advice about your legal right to cancel the contract is available from your local Citizen’s Advice Bureau or Trading Standards Office.